Our Complaint Management solution links reported complaints with subsequent investigations and actions in a User Friendly browser based form. 

 

Imagine complaints flowing seamlessly from initial report to closure with appropriate investigations and timely reporting to respective agencies.  Your internal staff or contracted services being advised and engaged in the timely investigation to determine if further action or reporting is required.  All while meeting regulatory requirements for record keeping and management involvement.

 

We can provide advice in creation or remediation of procedures for; investigations, root cause analysis & MedWatch or MDR reporting. 

Benefits

  • No cost to establish and maintain infrastructure.
  • Capable web based forms enable timely  investigation and reporting.
  • No Resources dedicated to tracking complaints.
  • Guaranteed quality & follow up

Product snapshot ( Browser based Form )

Product Features

  • Auto numbering of complaint forms.
  • Configurable forms can match all of your investigation needs.
  • 2 types of electronic approval are available. 
  • Email integration allows notification of staff and 3rd party services based on the product which is involved.
  • Secure electronic storage of all records assures that no complaints or actions are lost.
  • Reference documents to support or verify the investigation can be attached to facilitate all rapid document retrievals.
  • Completely searchable complaint request repository.
  • Complaint Categories made annual product review a simplified process.
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Dynamic Compliance Solutions, Inc. 40 S. Jefferson Rd. Whippany NJ 07981 888-534-0190 ©2010 All rights reserved